Technical Support
This course covers the most common technical support issues and skills.
Technical Support intro (DO NOT SKIP PLEASE)
Intro to Advanced Dental Anatomy
Dental Anatomy Terminology
Reference Material
Reference Material Additional
Bites
Advanced Dental Anatomy Quiz 1(Please use notes as needed to Practice)
Copy of Advanced Dental Anatomy Quiz 1(Try Not to use your notes. Test yourself)
Implant Platform Identification Intro
What information is needed to Identify an dental implant?
Implant Systems
Implant Systems can have multiple implant exterior designs
Implant Platform Size and Color
Implant Diameter Size
Implant System with the same platform diameters Part 1
Implant system with the same platform and implant size Part 2
Common Error
Using a Reference Code for a product to identify the platform
Looking up a reference code using the internet
Communicating with Clients
Internal References
Common Scenarios with Clients
Implant Platform Identification Quiz
What is Platform Switch?
Why Platform Switch?
Platform Switching Concepts
Alternate platform switching line of implants
Sweden & Martina Switches
The most important information when dealing with Platform Switch cases
Platform Switch Quiz
What do Clients mean when a case doesn't fit?
Clarification
Possible issues: Wrong Platform size or Different platform
Possible Issue: Platform size is correct but doesn't seat or is slightly loose.
Interference Issues
Resources
Sample Situation 1
Sample Situation 2
Sample Situation 3
Implant restoration doesn't fit quiz
Introduction
What Is Abutment Rotation?
Example of Abutment Rotation
How Does This Happen?
Manufacturing Issues
Client Side Issues
Correcting and Properly Identifying the issue
Scanning the Abutment for rotation review
Rotated abutment or Implant restoration quiz