Front Desk

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Course curriculum

1. Intro
1. Types of Dentist
2. Our Clients and Categorizing them
3. Dentist Organizations
4. Types of Dentist Exam
1. Picking up New Clients
2. Better Understanding of the opportunity
3. New Potential Client Exam
1. New Account Setup Up Part 1
2. New Account Set Part 2
3. Setting up An Account in ABS
4. Create new Accounts Assignment
5. Next Steps
6. Bonus Info regarding new clients
7. New Account Setup Exam
1. Pick ups
2. UPS Shipping Label
3. Potential Issues With Pickup
4. Custom Shade Appointment
5. Pick up and Custom Shade Exam
1. Intro
2. Before Any Data Entry
3. Case Inquiry
4. Case Entry
5. Case Entry Assignment
6. Case Entry Exam
1. Case Inquiry Menu
2. Call Notes, Invoices And Tracking
3. Case Inquiry
4. Turnaround Times and Technical Support Reps
5. Can We Have A Case Back Earlier?
6. Call Notes
7. When The Office Calls In Missing Information
8. Case Inquiry Exam
9. Interactive Exam: NYC ABS Login Required
10. Interactive Exam: HV ABS Login Required
1. Introduction
2. New Doctor or Account
3. Request call Back
4. Continuation
5. Remakes
6. Need to See Exam
1. What is outsourcing?
2. Types Of Cases We Outsource
3. What To Pack For Each Type Of Case
4. Updating The Shipping Log
5. Shipping Forms
6. Commercial Invoice
7. Out Source Case Management
8. NYC Outsourcing Exam
1. Eshop
2. Special Discounts
3. Shipping options
4. Shopify Order Processing
5. Out of Stock
6. Refunds and Special Pricing
7. Internal and Phone Orders
8. ESHOP Exam
1. Introduction
2. Price Lists
3. What Is Invoicing?
4. Operator & Print Notes
5. Adding Or Deleting Services
6. Deleting Invoices
7. Invoicing Billing Exam
8. Assignment
1. Introduction
2. Common Billing Calls/Requests
3. Invoice
4. Looking Up an Invoice
5. Balance Inquiry
6. Statement
7. Looking up a Statement
8. Account Receivable Exam
1. Introduction
2. Types Of Warranties
3. Creodent's General Standard
4. Creodent Prosthetics Warranty for our Dentist
5. Creodent Milling Center Warranty for our Lab clients
6. Solidex® Customized Abutment Warranty
7. Implant fixture cost reimbursement
8. Solidex® Parts Warranty
9. Where Is This Information Found?
10. Warranty Exam
1. Introduction
2. Registration for a web portal Account
3. Manage Cases Tab
4. Trouble Logging In
5. Digital Case Submission on HV (Hudson Valley) Portal
6. Assignment
7. Webportal Exam
1. Introduction
2. iTero and 3Shape
3. Sirona (Cerec) and DDX
4. Carestream and 3M
5. Medit
6. Evaluation Stages
7. Ivoclar Vivascan
8. Retrieving Intraoral Scan Cases Exam
1. Front Desk Exam
2. PLEASE INSERT PDF OF EXAM HERE

About this course

Free
101 lessons
0 hours of video content

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Front Desk

Course curriculum

Front Desk Intro

Types of Dentist

New/Potential Client Inquiries

New Account Setup

Pickup Log And Custom Shade Appointments

Case Entry

Case Inquiry

Need to See/ Evaluate

NYC Outsourcing Local 6

Eshop and Part Orders

Invoicing and Billing

Accounts Receivables: Billing & Payment

Warranties

Web Portal

Retrieving Intraoral Scan Cases

Front Desk Final Exam

About this course

Discover your potential, starting today